CODEINK ENGINEERS – COMPREHENSIVE IT SOLUTIONS
1. Introduction:
Welcome to Codeink Engineers, a leading software solutions provider established in 2011. By accessing or using our services, you agree to comply with the terms and policies outlined below.
2. User Responsibilities:
Users are expected to use our services responsibly and refrain from activities that violate our terms.
3. Prohibited Activities:
To maintain a collaborative and professional environment, users engaging with Codeink Engineers’ services are required to adhere to the following guidelines. Prohibited activities include, but are not limited to:
3.1 Unprofessional Conduct:
Users must conduct themselves in a manner that upholds professionalism and mutual respect. Unprofessional conduct, including the use of offensive language, harassment, or any behavior that creates a hostile environment, is strictly prohibited.
3.2 Violation of Legal Standards:
Engaging in activities that violate local, national, or international laws and regulations is strictly prohibited. This includes, but is not limited to, activities related to fraud, intellectual property infringement, and any other unlawful practices.
3.3 Unauthorized Access:
Users are prohibited from attempting to gain unauthorized access to Codeink Engineers’ systems, networks, or any other infrastructure. Any attempt to compromise the security of our services will be treated as a serious violation.
3.4 Malicious Software:
The use or distribution of malicious software, including viruses, malware, or any other harmful code that may disrupt, damage, or compromise the integrity of our systems, is strictly prohibited.
3.5 Abuse of Resources:
Users are expected to use Codeink Engineers’ resources responsibly. Any activity that leads to excessive consumption of resources, including bandwidth abuse or deliberate actions to impair system performance, is prohibited.
3.6 Impersonation:
Impersonating Codeink Engineers’ personnel, clients, or any other entity with the intent to deceive or mislead is strictly prohibited. Users must use our services with integrity and honesty.
3.7 Violation of Third-Party Rights:
Users must respect the rights of third parties, including intellectual property rights. Any activities that infringe upon copyrights, trademarks, or other proprietary rights are strictly prohibited.
3.8 Compliance with Policies:
Users are expected to comply with all policies outlined by Codeink Engineers. Any deviation from these policies may result in account suspension or termination.
3.9 Reporting Violations:
Clients who become aware of any prohibited activities are encouraged to promptly report such incidents to Codeink Engineers’ support team at support@codeinkengineers.com.
5. Refund Policy:
At Codeink Engineers, we understand the importance of client satisfaction and strive to deliver quality services. To ensure transparency and fair practices, our refund policy is structured as follows:
5.1 Refund Conditions:
Clients are eligible for a refund under the following conditions:
The client must notify Codeink Engineers of their decision to cancel the project and request a refund within the initial 15 days after project initiation.
Refund requests received after this period may be subject to evaluation, and the decision to grant a refund will be at the discretion of Codeink Engineers.
Projects canceled after 20 days from initiation are generally not eligible for a refund, as this timeframe represents a significant portion of the project’s development.
5.2 Refund Process:
To request a refund, clients must send a written notice to our support team at support@codeinkengineers.com, clearly stating the reasons for the cancellation.
Codeink Engineers will assess the refund request and respond within a reasonable timeframe.
5.3 Exceptions:
Codeink Engineers reserves the right to deny refund requests for projects that have progressed substantially, where significant efforts and resources have been invested.
Refunds may not cover third-party expenses incurred during the project, such as domain registration fees or licensing costs.
5.4 Transparency:
We are committed to maintaining transparency in our refund process, and clients can expect clear communication regarding the evaluation of their refund requests.
Clients can be assured that our refund policy is designed to balance the interests of both parties, ensuring a fair and mutually beneficial relationship.
6. Payment Dispute/Claims:
Discover the process for handling payment disputes and claims, ensuring transparency and fair resolution.
7. Image Reseller Rights:
Understand our approach to using graphics and images, ensuring compliance with licensing and reseller rights.
8. Revisions and Backups:
Explore our policies regarding revisions, backups, and the level of support provided during the development process.
9. E-Commerce and Security:
For those engaged in e-commerce, this section outlines our support policies and security measures.
10. Completion Date and Client Responsibilities:
Understand expectations related to project completion timelines and client responsibilities for a successful collaboration.
11. Cancellation:
Explore the circumstances under which either party can cancel the agreement, ensuring transparency in all dealings.
12. Codeink Engineers Branding/Tag:
At Codeink Engineers, we believe in upholding the professional identity of our clients. While we typically include our iconic company logo and tagline on websites, apps, software, and POS systems developed by our team, we recognize the significance of individual preferences. If you prefer to have our branding removed for specific reasons, kindly send a formal request to support@codeinkengineers.com. It’s important to note that we do not charge any fee for the removal of our branding when clients express this preference.
13. Web Application or Software Support:
Understand the level of support provided for web applications and software, ensuring reliable and efficient service.
14. Marketing:
Clarify our approach to marketing and promises made to clients, particularly in generating sales and return on investment.
15. General Terms:
This section includes any additional terms and conditions that apply to ensure a comprehensive understanding.
To Your Success
Codeink Engineers